Returns, exchanges and cancellations
Last updated: October 1, 2026
This is what the Augurea by Noctivel Terms and Conditions say about returning, exchanging or cancelling an order. It is the same text, word for word, gathered here so you don't have to hunt for it. For any of these cases, write to us at ayuda@augurea.com.
Returns, exchanges and withdrawal
If your order arrives damaged or incomplete, has a manufacturing or functional defect, is missing net content, doesn't match what you bought, or is not authentic, write to us at ayuda@augurea.com. You may claim within two (2) months of the date you received the order, and the choice between replacement, a price allowance, or a refund of what you paid is yours, not ours. If you choose the price allowance, it will not be less than 20% of the price you paid. In addition, because this is a distance sale, you may withdraw your consent without liability and without giving a reason within five (5) business days of delivery, provided the perfume is unused and still carries its unopened factory seal. For pre-order products, returns are free: we cover return freight and insurance within the time limits and conditions described here. Request a return at ayuda@augurea.com. For products that are not pre-orders, in that withdrawal the freight and insurance costs of the return are yours. Where the return is due to damage, to a mistake of ours, or to an authenticity problem, we pay the return freight. Once we receive and inspect the product we refund within ten (10) business days, to the same payment method you used; when the credit reaches your statement also depends on your bank. Nothing written here limits the rights the law grants you as a consumer. For OXXO payments, Stripe cannot refund the voucher. We arrange a manual repayment with you using an agreed method and retain evidence of repayment; it is not considered refunded until that evidence is available. This exception to the repayment method does not change the amounts, time limits or rights stated in these terms.
Authenticity guarantee
We sell original perfume only. If a piece we sold you turns out not to be authentic, we refund the full amount you paid for it, including any shipping you paid, and we cover the return freight; you may choose replacement instead of a refund. This guarantee is claimed through the same channel and within the same period described above. The detail of our verification process is on the Authenticity page.
Order cancellation
You can ask us to cancel an order by writing to ayuda@augurea.com before it leaves our warehouse; once shipped, the route is the return described above. When we cancel, we refund the full amount to the same payment method. We may also cancel an order and refund you when we have no real stock of the piece, when your bank declines the charge, or when there is an obvious pricing error; in that case we tell you by email and charge you nothing. For OXXO payments, Stripe cannot refund the voucher. We arrange a manual repayment with you using an agreed method and retain evidence of repayment; it is not considered refunded until that evidence is available. This exception to the repayment method does not change the amounts, time limits or rights stated in these terms.