Terms and Conditions

Last updated: November 6, 2026

Data controller identity

Augurea by Noctivel
Mexico City, Mexico
Contact: ayuda@augurea.com

About Augurea

Augurea by Noctivel (“Augurea” or “we”) sells selectively imported fragrances in Mexico. By using this site or placing an order, you accept these terms. The document that governs your purchase is the Spanish version; any translation is published for your convenience only.

Pricing and payment

Prices are shown in Mexican pesos (MXN) and include VAT. We accept credit or debit cards, SPEI bank transfers to the CLABE generated by Stripe for your order, and cash payments at OXXO using the Stripe voucher. OXXO is available for totals from $10 to $10,000 MXN, including tax and shipping. We do not accept cash on delivery or manual deposits to accounts sent through other channels. Your order remains pending until Stripe confirms payment; obtaining a CLABE or voucher does not confirm that you have paid. Follow the payment deadline in the instructions. OXXO confirmation may arrive on the next business day. Interest-free installments, where they apply, are subject to a minimum purchase amount of $300 MXN. We offer only 3 interest-free monthly installments with eligible credit cards. Stripe determines eligibility when you enter your card and displays the option before you confirm payment. The credit is granted by your issuing bank, not by Augurea. The total is the same as paying in full; we do not add a surcharge for choosing interest-free installments.

Promotions and discounts

For presentations enabled for preorder, the prepaid price already includes the discount stated on the product page. No additional coupon is required, and it cannot be combined with another promotion. It applies only to presentations showing this option; the product page and checkout show the final price, conditions and estimated delivery date. If we announce other promotions or struck-through reference prices, we publish their validity or the number of units covered. A promotion with no stated validity or conditions is not active.

Shipping and delivery times

Shipping cost: free anywhere in the Mexican Republic. For immediately available products, estimated delivery is 3 to 5 business days in Mexico City and its metropolitan area, and 5 to 8 business days in the rest of the country, counted from payment confirmation. These are estimates: they exclude carrier delays and delays caused by an incorrect or incomplete delivery address. For preorders, the estimated date shown on the product page and before confirming the purchase applies, instead of the immediate-delivery times counted from payment. Estimated delivery: between Dec. 5, 2026 and Dec. 15, 2026.

Returns, exchanges and withdrawal

If your order arrives damaged or incomplete, has a manufacturing or functional defect, is missing net content, doesn't match what you bought, or is not authentic, write to us at ayuda@augurea.com. You may claim within two (2) months of the date you received the order, and the choice between replacement, a price allowance, or a refund of what you paid is yours, not ours. If you choose the price allowance, it will not be less than 20% of the price you paid. In addition, because this is a distance sale, you may withdraw your consent without liability and without giving a reason within five (5) business days of delivery, provided the perfume is unused and still carries its unopened factory seal. For pre-order products, returns are free: we cover return freight and insurance within the time limits and conditions described here. Request a return at ayuda@augurea.com. For products that are not pre-orders, in that withdrawal the freight and insurance costs of the return are yours. Where the return is due to damage, to a mistake of ours, or to an authenticity problem, we pay the return freight. Once we receive and inspect the product we refund within ten (10) business days, to the same payment method you used; when the credit reaches your statement also depends on your bank. Nothing written here limits the rights the law grants you as a consumer. For OXXO payments, Stripe cannot refund the voucher. We arrange a manual repayment with you using an agreed method and retain evidence of repayment; it is not considered refunded until that evidence is available. This exception to the repayment method does not change the amounts, time limits or rights stated in these terms.

Authenticity guarantee

We sell original perfume only. If a piece we sold you turns out not to be authentic, we refund the full amount you paid for it, including any shipping you paid, and we cover the return freight; you may choose replacement instead of a refund. This guarantee is claimed through the same channel and within the same period described above. The detail of our verification process is on the Authenticity page.

Order cancellation

You can ask us to cancel an order by writing to ayuda@augurea.com before it leaves our warehouse; once shipped, the route is the return described above. When we cancel, we refund the full amount to the same payment method. We may also cancel an order and refund you when we have no real stock of the piece, when your bank declines the charge, or when there is an obvious pricing error; in that case we tell you by email and charge you nothing. For OXXO payments, Stripe cannot refund the voucher. We arrange a manual repayment with you using an agreed method and retain evidence of repayment; it is not considered refunded until that evidence is available. This exception to the repayment method does not change the amounts, time limits or rights stated in these terms.

Stock availability

The stock figures we show on each product page reflect availability at the moment you check them and can change without notice, even between the moment you add a piece to your cart and the moment you confirm the order. If, after you confirm your order, we find the piece is no longer available, we notify you within the following five (5) business days and offer you, at your choice, an equivalent replacement piece or a full refund, on the terms described in “Order cancellation.”

Invoicing (CFDI)

You can request your electronic invoice (CFDI) when you place the order. To issue it we need your RFC (taxpayer ID), your legal or personal name, the CFDI use, and your tax postal code. We will contact you by email to confirm those details and complete the stamping before sending you the document. If you didn't request it at purchase, write to ayuda@augurea.com within the same calendar month of the purchase.

Complaints, disputes and PROFECO

We handle complaints and disputes at ayuda@augurea.com. If our answer does not satisfy you, you may turn to the Procuraduría Federal del Consumidor (PROFECO), Mexico's competent authority for disputes between consumers and suppliers, without this limiting any other route the law grants you.

Intellectual property

The editorial texts, the scores, the indexes, the selection and the design of this site, together with the Augurea name and logo, belong to Augurea or its licensors and may not be reproduced without authorization. Third-party trademarks, trade names, logos and product photographs belong to their respective owners and are used descriptively, to identify the products we resell: Augurea claims no right over them and is not affiliated with, sponsored by or authorized by their owners. If you own a right and want content taken down, write to us at ayuda@augurea.com.

Governing law

These terms are governed by the laws of Mexico. Any dispute will be resolved before the competent courts of Mexico City.